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​Unveiling the Difference: Milestone Care Plus vs. Premium Plus

​Unveiling the Difference: Milestone Care Plus vs. Premium Plus

Posted by CTSi Group on Aug 4th 2023

When it comes to maximizing the potential of your surveillance system, Milestone offers a range of support and service plans tailored to meet various needs. In this blog post, we'll delve into a comprehensive comparison between two of their prominent offerings: Milestone Care Plus and Milestone Premium Plus. By understanding the differences between these plans, you can make an informed decision about which one aligns best with your surveillance strategy.

Milestone Care Plus: Elevating Your Support

Milestone Care Plus is designed to provide essential support and updates to ensure the continued efficiency of your Milestone software. Here's what you can expect:

  1. Software Updates: With Milestone Care Plus, you gain access to the latest software updates, ensuring your surveillance system is equipped with the most advanced features and functionalities.
  2. Online Helpdesk: Benefit from online support resources, including a comprehensive knowledge base and community forums, where you can seek solutions to common challenges.
  3. Support Response: Enjoy timely support through email assistance, helping you address technical queries and troubleshooting concerns efficiently.

Milestone Premium Plus: A Comprehensive Solution

Milestone Premium Plus takes your support and service experience to the next level, offering a holistic approach to maintaining your surveillance infrastructure. Here's how it differs from Milestone Care Plus:

  1. Unlimited Phone Support: With Premium Plus, you have the advantage of direct access to Milestone's support team through phone calls, ensuring immediate assistance for critical issues.
  2. Remote Troubleshooting: Benefit from remote troubleshooting and diagnostics, enabling experts to identify and resolve challenges without the need for on-site visits.
  3. Software Care Maintenance: Premium Plus includes both software updates and software maintenance, ensuring your system remains up to date and well-maintained.
  4. Learning and Certification: Unlock access to training courses and certification programs, empowering your team with in-depth knowledge and expertise to manage your surveillance infrastructure effectively.

Conclusion: Both Milestone Care Plus and Milestone Premium Plus offer valuable support and service features, but they cater to different levels of surveillance needs. Care Plus is an excellent choice for essential support and software updates, ideal for smaller deployments. On the other hand, Premium Plus offers a comprehensive solution, including direct support, maintenance, and learning resources, making it a perfect fit for larger, more complex surveillance setups.

When choosing between these two plans, consider the size of your surveillance system, your technical expertise, and the level of support required to ensure optimal performance. By making an informed decision, you can enhance the reliability, efficiency, and effectiveness of your Milestone surveillance solution.